Shipping, Returns and Exchange Policy
We want your Janasya experience to be simple and worry-free. Please read the guidelines below for shipping, returns, exchanges and refunds.
Getting your order to you
Delivery across India
We deliver across India through trusted courier partners. Delivery generally takes 3–5 working days depending on your location.
Prepaid shipping
Free delivery is available across India on prepaid orders. COD orders may attract applicable COD charges.
How returns & exchanges work
Raise a request
Return or exchange requests can be raised within 7 days from the date of delivery through our Return/Exchange Portal.
Within 7 daysProduct verification
The product must be unused, unworn and unwashed, with all original tags, labels and packaging intact.
Quality checkExchange or return
Eligible products can be exchanged for another size of the same product, subject to availability.
Subject to availabilityRefund processed
Once the returned product passes quality inspection, the refund is generally initiated within 24 hours.
5–7 working days to reflectBefore you raise a request
Return & exchange conditions
- Request must be raised within 7 days of delivery.
- Product must be unused, unworn and unwashed.
- Original tags and labels must be attached.
- Original packaging must be intact.
- Product must be free from stains, damage, alterations or signs of wear.
Size exchange
Eligible products can be exchanged for another size of the same product, subject to availability.
Shipping and COD charges are non-refundable for customer-initiated returns.
Damaged, wrong or missing items
Report it within 24 working hours
Any damaged, defective, incorrect or missing item must be reported to Customer Support within 24 working hours of delivery. An unboxing video and/or supporting photos may be required for verification.
Refund timeline & charges
When will my refund be processed?
After the returned product passes quality inspection, the refund is generally initiated within 24 hours and may take 5–7 working days to reflect.
What charges are refundable?
Shipping and COD charges are non-refundable for customer-initiated returns.
Need to cancel your order?
Raise the request as soon as possible
Cancellation requests should be raised as soon as possible. Cancellations are accepted only within 6 hours of placing the order, as orders may be processed quickly.
Still have questions?
Our customer care team is here to help with your order, return, exchange or delivery queries.