Return, Exchange & Refund

To initiate a return or exchange, visit the My Account section or use the Raise Return/Exchange Portal by entering your Order Number and registered Email ID or Phone Number.

Janasya offers an easy and hassle-free return and exchange policy. Requests can be raised within 7 days of delivery.

To qualify for a return or exchange, the product must:

1. Be unused, unworn and unwashed.
2. Have all original tags and labels intact and attached.
3. Be returned in its original packaging, wherever applicable.
4. Be free from stains, damage, alterations, odour or signs of wear and tear.
5. Be in its original and resalable condition.

Returns or exchanges may not be accepted if the product is used, washed, worn, damaged, altered, stained, has its original tags removed, or is returned without the original packaging or in an unsuitable condition.

Once your return or exchange request is approved, our courier partner will generally arrange a doorstep pickup within 2 business days.

Pickup updates will be shared via SMS or Email notifications.

Please ensure that the correct product is securely packed and handed over to the pickup agent. Customers are advised to retain the pickup receipt and tracking details until the return or exchange process is completed.

Once the returned product reaches our warehouse, our Returns Team will conduct a quality inspection and verify the product against the original order and return request.

If the product successfully passes the quality inspection, the applicable refund or exchange process will be initiated.

If the product does not meet the applicable return eligibility criteria, our team will notify you with the relevant details.

Yes, exchanges are available for eligible Janasya products.

Products may be exchanged for another size of the same product, subject to stock availability at the time of processing.

If you receive a wrong, damaged, defective or missing item, please contact our Customer Support Team within 24 working hours of delivery.

Customers may be required to share a proper unboxing video showing the sealed package being opened, along with photographs or other supporting information for verification.

If the product is received damaged or defective, please contact our Customer Support Team before sending the product back.

Claims raised without valid supporting proof may not be accepted.

Customers are requested to hand over the correct product against which the return request was raised.

If a different, incorrect or unrelated product is received by Janasya, the item may not qualify for return, refund or exchange.

In such cases, any reshipping or courier charges for sending the product back to the customer shall be borne by the customer.

In case your PIN code is unserviceable for reverse pickup with our courier team, we request you to self-ship the product to us through a reputed courier service at the following address:

Threadbucket Studio LLP
A-15/4, Road No. 8, Udhana,
Surat - 394210, Gujarat, India
Contact: 8735035072

To claim reimbursement of the courier charges, please share the courier receipt and tracking details with our team. The courier charges will be reimbursed after verification, subject to the applicable return policy.

Once the product is delivered to us, our team will review the return and conduct the required quality check. If the product meets the applicable return conditions, we will initiate the exchange or refund process accordingly.

Please note: Janasya will not be responsible for any product lost or damaged during self-shipping. Your exchange/refund request will be processed only after the product is successfully delivered to our warehouse and passes the required quality check.

Once your return request is approved, the product will generally be picked up within 2 business days.

After the returned product is received at our warehouse, our Returns Team will conduct a quality inspection to verify that the product meets our return eligibility criteria.

Once the product successfully passes the quality check, the refund will be initiated within 24 hours.

After the refund is initiated, it may take 5–7 working days for the amount to reflect in your account, depending on your bank or original mode of payment.

Please note: Returns may not be accepted if the product is used, washed, worn, damaged, altered, stained, has its original tags removed, or is returned without the original packaging or in an unsuitable condition.

The standard refund timeline is:

• Return request approved: Product pickup is generally completed within 2 business days.
• Product received at warehouse: Our Returns Team conducts a quality inspection.
• After successful quality check: Refund is initiated within 24 hours.
• After refund initiation: It may take 5–7 working days for the amount to reflect in your account.

In cases where the returned product requires additional verification, the refund process may take 8–10 business days from the date of pickup, depending on the location and verification requirements.

This additional time allows us to verify that the correct product has been returned and that it meets the applicable return and refund conditions.

Once we receive your return shipment, our Returns Team will verify the product against the original order and inspect its condition.

The product must be:

• Unused, unworn and unwashed.
• Free from stains, damage, alterations, odour or signs of wear.
• Returned with all original tags and labels intact.
• Returned with the original packaging, wherever applicable.
• The same product and size for which the return request was raised.

If the product does not meet the applicable return eligibility conditions, Janasya reserves the right to reject the return/refund request.

If you receive a product that is damaged, defective, incorrect or has any other issue, please contact our Customer Support Team before sending the product back.

Customers may be required to share photographs or videos of the product and its packaging so that our team can verify the issue.

Any damage, defect, missing component or other issue that was not reported to Customer Support before the return shipment is dispatched may be subject to verification during our quality inspection.

No. Refunds will be processed to the original mode of payment used at the time of purchase and cannot be changed.

For Cash on Delivery (COD) orders, eligible refunds will be processed through NEFT to the customer's registered bank account.

Customers may be required to provide accurate bank account details, including the account holder's name, account number and IFSC code.

Janasya will not be responsible for delays or failed transfers caused by incorrect or incomplete bank details provided by the customer.

For eligible prepaid orders, refunds will be processed to the original mode of payment used at the time of purchase.

If an order is confirmed as lost in transit or undelivered by our courier partner, we will process a refund for the eligible amount paid for the order.

Where applicable, shipping charges paid online may also be refunded.

No. Shipping charges and Cash on Delivery (COD) charges, if applicable, paid at the time of purchase are non-refundable in case of a customer-initiated return.

Only the eligible product amount will be refunded after the returned product successfully passes our quality inspection.

Once Janasya initiates an eligible refund to a debit or credit card, the amount may take 5–7 working days to reflect in the customer's account, depending on the card-issuing bank or payment provider.

Customers are advised to check their bank account or card statement if the refund is not immediately visible.

Please note: Only the eligible product amount is refundable for customer-initiated returns. Shipping, handling and COD charges are not refundable.

Please retain the pickup receipt, courier receipt and tracking details until your return and refund process is successfully completed.

For self-shipped returns due to an unserviceable PIN code, customers must share the tracking details and courier receipt with Janasya as required under the Return & Refund Policy.

Products purchased under a Buy 1 Get 1 Free offer are not eligible for return or refund, as per the applicable promotional terms.

Such products may only be eligible for size replacement/exchange in a bigger or smaller size, subject to product availability and the terms of the offer.

Cancellation requests can be raised by contacting Janasya Customer Support as soon as possible after placing the order.

As orders may be processed and shipped quickly, cancellation requests are subject to the current status of the order. Once an order has been processed, packed or shipped, cancellation may not be possible.

If a cancellation is approved, the eligible amount will be refunded to the original mode of payment.

To request cancellation, please contact us at care@janasya.com.